Every web design company is going to give you a different experience and outcome when building your website. These are 3 things every client should have when building their site to get the best outcome.
WordPress version 5.0 came out a few weeks back at this point. I have upgraded most of my sites to the latest version. It has some pros and cons, but overall it was not a big change except for the new Gutenberg editor. This is what my experience was during the upgrade.