Website

Updates – We check which updates are available for compatibility with your website, run all updates that would not affect functionality, and test the website after the update. The count of updates per year depends on the service level.

Automatic Backups – Web hosting providers offer a service that makes backups of your website every day without human interaction. We log into your hosting provider and make sure these updates are running.

Renewal Date Monitoring – We notify you of renewals for services related to the website, and check for updated credit card information so renewals can take place without service interruption.

Account Cleanup – Removal of services we are not using, and downgrading of services that are more than essential. Account cleanup removes services that build up over time to save money.

Uptime Monitoring – A service called Pingdom will check your website every 5 minutes. If it does not respond, we are notified by text message and email immediately.

Local Backups – We store copies of your website on our servers to continue after a catastrophic data loss or compromised hosting account.

Email

User Management – This covers GSuite, Office 365, and Rackspace email. We can add or remove users, and reset passwords for users.

Account Management – This includes the labor cost of setting up your email at GSuite or Rackspace. It also includes management for billing and keeping credit card information up to date.

Troubleshooting Included – When your email service goes down, this includes the labor to diagnose and fix it. This is for GSuite and Rackspace email. It fixes the email service itself, and the webmail to access it. MS Outlook and other mail apps are external computer programs and are not covered by this service. Email transfers to another platform are also not part of this troubleshooting labor.

Security

Email Alerts – Your website has the ability to notify us when security is an issue. We get weekly email reports, as well as notifications during attacks on the site.

Security Audits – A human being goes into your site and manually checks to make sure the security is running properly. A scan for malware is done and results are reviewed by a person. This is done during WordPress updates.

Wordfence Premium – Wordfence is our preferred firewall and malware scanner for WordPress. The Premium version of this software offers more protection and features that we need to secure a site. We purchase and manage the subscription for Wordfence Premium for you.

Service

Labor Discount – Not all labor is included in our service plans. This labor discount applies to work on your website and email service. The labor discount does not cover other websites or support for computer issues like MS Outlook.

Phone Support – You can talk to a person if you have issues. A representative is assigned to your account and your issue gets put in our priority service queue.

Third Party Services – We offer support for services that tie into your website. Examples include appointment booking, e-commerce, newsletter services, donation platforms, and job listing services. We can work with these external services and display them inside your website.

Afterhours Support – Your account representative will make availability on weekends, holidays and evenings for urgent needs.

Private Servers – This covers updates and support for private servers at Amazon or other server companies. Maintenance for the server billing, operating system updates, and labor for troubleshooting these servers are included in the price of this service if it was set up by Beachside.